About Graham

About Graham

Profile

Customer Service Manager

Target-focused professional with strong background exceeding corporate objectives by delivering excellent customer service, improving performance metrics, and leveraging best working practices.
Instrumental at innovating and automating systems and procedures within fast growing environment. Adept at database management, issues resolution, change strategies, and budget administration to grow business performance and revenue. Highly organised and motivated, able to develop strong relationships with staff. Articulate communicator, known for solidifying teams and maintaining smooth communication with clients. Quick learner, able to operate new systems precisely and independently with decisive personal style.

Areas of Expertise
• Project Plans & Implementation
• Customer Service & Satisfaction
• Business Development Plans • Documentation & Reporting
• Complaint Handling & Resolution
• Human Resource Procedures • Health & Safety Standards
• Quality Assurance & Control
• Team Leadership & Training



KEY KNOWLEDGE & SKILLS 

Occupation-based – Highly focused and diligent, a creative thinker and solutions expert with progressive successful experience in logistics and supply chain management and Just in Time (JIT) ‘Lean’ Management protocols. Brings the technical competence to show meaningful authority. Has an infectious ability and willingness to adapt to change as the need arises. Is constantly alert to opportunities for personal improvement and development. Always confidently shows a ‘can-do’ attitude. Writes clear and authoritative instructions and policy documents. Uses KPIs to ensure continuous improvements in the performance and skills of the personnel within his teams.  
Leadership – Fosters team involvement, creates inspiring solutions and sets clear direction and business focus.
Strategic Thinking – Plays a pivotal role in managing projects from inception to implementation, delivery and review.
IT Skills – Highly numerate and with comfortable expertise in Microsoft Word, Excel, PowerPoint, Outlook, Project, Visual Basic for Applications (VBA). Additionally MAC OS, SAP and CRM. Also confidently and competently engages with new or bespoke software.
Results Orientated – Instils a sense of urgency and a desire to deliver key objectives with a proactive approach to both stakeholder and client development.
Change Management – Has a collaborative approach to the implementation of good leadership standards and core principles, to bring about necessary operational change.
Communication – Is an influential communicator who adopts a style and approach to suit a wide variety of individuals and organisations to gain commitment. 

Contact Graham
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