Bringing manual processes online
Developed an in-house batch-processing tool with traceable records and controlled user guidance. Initial operational use has begun, with validation continuing.
Operations · Digital improvement · People
People.
Processes.
Progress.
Turning operational challenges into clearer processes, practical digital tools and better ways of working.
Get to know me Operational delivery
Continuous improvement
Digital workflows
People & collaboration
01 / About me
A practical mind.
A people-first approach.
I’m Graham Johnson, an operations professional with a background in customer service, logistics and supply chain operations. My work brings together day-to-day delivery and the practical improvements that help teams work with greater clarity and confidence.
I develop digital workflows, strengthen working procedures and use structured problem solving to tackle avoidable complexity. I enjoy translating operational knowledge into tools and guidance that colleagues can use.
Business Studies, BA (Hons)
Open University · Upper Second Class Honours, 2017
Professional Certificate in Management · 2016
Open University · Upper Second Class Honours, 2017
Professional Certificate in Management · 2016
02 / What I bring
Better ways
of working.
A hands-on approach to service, systems and the people who use them.
01
Reliable operations
Coordinating priorities, anticipating risks and maintaining clear communication across operational teams and business partners.
02
Continuous improvement
Investigating root causes, identifying unnecessary work and turning findings into practical improvements and clearer standards.
03
Digital tools & automation
Developing in-house tools and workflows with attention to data quality, traceability, validation and ease of use.
04
People & change
Sharing knowledge, creating useful guidance and working with colleagues to build capability and support new ways of working.
03 / Selected impact
Practical changes.
Lasting value.
Making good practice repeatable
Created and consolidated working procedures, job aids and costing guidance to make responsibilities clearer and support consistent ways of working.
Finding the cause behind the friction
Investigated avoidable handling work, documented its operational impact and helped drive follow-up on process controls and standardisation.
Building knowledge that travels
Developed a simplification roadmap to support knowledge sharing, stronger cover and less reliance on individual expertise. Contributes practical automation knowledge to digital colleagues.
04 / Experience
Business understanding.
Hands-on experience.
Experience connecting customer needs, operational delivery and practical systems improvement.
Customisation Co-Ordinator
for Sampling Management
Based at Skelmersdale Distribution Centre, combining sampling coordination with process improvement, digital workflow development and collaboration across operational and business teams.
Customer Service Manager
Based on-site at Unilever, leading a team of customer service planners and driving service improvements, stronger customer collaboration and process automation.
05 / Get in touch
Good conversations
start with hello.
Interested in operations, digital systems or continuous improvement? Let’s connect and exchange ideas.
